Troubleshooting

I signed up with an invite link and something looks off

If you joined using a link with an invite code in it and the invite had already expired or was already used, finish signing up again using the plain sign-up page (without any invite code in the address) instead of retrying the same link. If your account still shows an odd "Invited by" label or you see a setup step that does not match what you expected, contact support from the Support section in the left menu so it can be corrected on your account.

I do not see the feature I expected

Features in Workspace are turned on per workspace as modules. If something described in these guides is missing:

Go to your dashboard and check the Modules section for a tile you can turn on.
Make sure you are in the right workspace, personal account and each team workspace can have different modules turned on. Check the workspace switcher in the top left.

My AI chat is not answering, or answers strangely

Check AI settings: if you connected your own Claude, Codex, or Kimi subscription and it shows disconnected, reconnect it or switch your default engine back to the built-in one.
Check your credit balance in the top bar. Some replies need at least 1 credit.

A generated image or video is not showing up

Generation can take from a few seconds to a couple of minutes depending on the tool. Give it a moment, then check My Assets, everything you generate is saved there even if the Creator dashboard has moved on.

I am in the wrong workspace and did something by mistake

Nothing you do in Workspace deletes another workspace's data by switching context. If you created a project, generated a file, or spent credits in the wrong workspace, switch into the correct one from the top left, then delete or move the mistaken item from where it landed.

An automation ran when I did not expect it to

Check its schedule and toggle on the Automations page. Turning the toggle off stops future runs without deleting the automation, so you can turn it back on later.

I still need help

Open Support from the left menu and start a ticket. Include what you were trying to do, which workspace you were in, and, if you have one, the URL of the page you were on.