Common problems

"My render failed"

Open the project from Your projects. Its page shows the reason in plain terms, for example the source track being flagged, or a provider hiccup. Your credits for the unfinished part are refunded automatically; you don't need to ask for that separately.

A failed project's page, with the reason and a confirmation that credits were refunded

Click Start over and try again. If the same source or wording keeps failing, try a different reference track, simpler wording, or a lower motion-clip budget.

"The Create button is greyed out"

Each mode needs its minimum filled in before Create becomes clickable:

Write a song from scratch needs a Style.
Build a video on your own track needs a YouTube link or an uploaded audio file.
Reimagine a song needs both a reference track and a description of how to change it.

If you're mid-upload (audio or a photo), Create stays disabled until the upload finishes.

"I got an insufficient credits message"

You don't have enough balance for what you're trying to make. A message points you to buy more credits; see Buying more credits. Nothing is charged when a creation is blocked this way.

"The video's motion clips don't match what I expected"

Only your longest lyric lines become full motion clips; the rest render as a still image with a slow Ken-Burns pan. Raise the motion-clip budget before you create to get more of the video in motion, keeping in mind that costs more credits. This can't be changed after a video finishes rendering; you'd need to render again with a higher budget.

"I can't edit a song or video after it's made"

That's expected today: Music works at the whole-song and whole-video level, with no way to change one section of an existing project. If something needs to change, make a new one with an updated description or direction.

Make sure you're signing in with the same DevGhouse account you registered with. If you're part of a shared workspace, check the account menu in the header to confirm you're in the context (personal account or workspace) you meant to be in; credits and projects don't carry over between them.