Common problems
The verification code never arrives
Check your spam folder first: this is the most common cause. On the verification screen, Resend code sends a new one after a short cooldown. Codes expire, so use the newest one you received, not an earlier email.
You can browse the homepage, pricing and blog without verifying, but creating or opening an event needs a confirmed email.
I forgot my password
Click Forgot Password? on the sign-in form. Enter your email and you'll get a reset link; follow it to set a new password, then sign in normally.
A join link says it "does not work anymore"
Join links can be turned off or replaced by the host at any time (see Settings → Join link), and a link with a guest limit stops working once that many people have used it. Ask the host for a fresh link.
I was invited but can't open the invite
Make sure you're opening the exact link you were sent: every guest's link is unique to them. If you're signed in to a different account than the one the invite was addressed to, sign out and open the link again, or ask the host to add your correct email.
My event isn't showing up
Every screen (Planning, Guest list, Settings and the rest) always acts on whichever event is currently selected at the top of the sidebar. If you host more than one event, open My Events and click the one you want first.
Guests can't change my settings
That's expected: only you (and any co-planner you've explicitly invited under Can edit) can change event settings or the guest list. A guest can only RSVP, chat if you've turned that on, and add photos if the shared album is on.
I still need help
Use Contact Us, linked in the footer of any page, for anything not covered here.